NC Plastic Pallets — Shipping Policy

 

Last Updated: {{ 11/17/25 }}

At NC Plastic Pallets, we work hard to ensure fast, reliable, and affordable delivery for all customers across the United States. The information below explains how shipping costs are calculated, how long orders take to process, and what customers can expect after placing an order.

 

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1. Order Processing & Handling Time

 

 

• All orders are processed within 1–2 business days.

• Orders placed after 3 PM EST may begin processing the next business day.

• We do not process or ship orders on weekends or federal holidays.

 

If we experience delays (for example, high order volume), we will contact you by email or phone.

 

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2. Shipping Methods

 

We ship using one of the following methods:

 

A. LTL Freight Shipping (Most Common)

 

Large items such as plastic pallets and 55-gallon drums typically ship via LTL freight carriers.

We partner with reputable carriers to provide the lowest rates available.

 

B. Standard Parcel Shipping

 

Smaller items and low-quantity orders may ship via UPS or USPS.

 

C. Local Pickup (Free)

 

Customers may pick up orders at our warehouse:

NC Plastic Pallets

62 Wilson McKoy Rd

Elizabethtown, NC 28337

Pickup appointments must be scheduled after placing your order.

 

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3. Shipping Costs

 

Shipping is calculated at checkout based on:

 

• Product size & weight

• Total quantity

• Delivery location (ZIP code)

• Residential vs. commercial address

• Lift-gate requirement

 

Because our products are large and heavy, freight pricing varies.

You will see your exact shipping cost before completing checkout.

 

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4. Estimated Delivery Times

 

Typical delivery times:

 

• East Coast: 1–4 business days

• Central U.S.: 3–5 business days

• West Coast: 5–8 business days

 

Delivery times may vary due to weather, carrier delays, or freight scheduling.

 

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5. Commercial Delivery Requirements (Freight Orders)

 

Freight carriers may require:

 

• Loading dock OR forklift

• Someone present to receive and sign for the shipment

• Additional services (lift-gate, inside delivery, residential delivery)

 

If any of these services are needed, extra fees may apply. Customers are responsible for selecting the correct delivery type at checkout.

 

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Residential Freight Delivery

 

Residential deliveries require the carrier to use a lift-gate, which may add an additional fee.

If unsure whether your address qualifies as commercial or residential, please call us before ordering.

 

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6. Shipment Confirmation & Tracking

 

Once your order has shipped, you will receive:

 

• A shipping confirmation email

• A tracking number (LTL or parcel)

• Carrier name and estimated delivery window

 

Tracking information may take up to 24 hours to update.

 

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7. Damaged Shipments

 

Please inspect your shipment at delivery.

If your order is damaged:

 

1. Take photos immediately

2. Note damage on the carrier’s delivery receipt

3. Contact us within 24 hours at:

   ncplasticpallets@gmail.com or (your phone number)

 

We will work with the carrier to resolve the issue.

 

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8. Undeliverable or Refused Shipments

 

If a shipment is refused or the carrier cannot deliver after attempts:

 

• Additional fees may apply

• Return shipping may be deducted from any refund

 

Please make sure someone is available to receive freight shipments.

 

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9. Shipping Areas

 

We currently ship to all 48 U.S. contiguous states.

We do not ship internationally at this time.

 

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10. Questions?

 

If you have questions about shipping costs, delivery times, freight requirements, or bulk orders, please contact us:

Email: info@ncplasticpallets.com

Phone: (910)874-4583

Address: 62 Wilson McKoy Rd, Elizabethtown, NC 28337