NC Plastic Pallets — Refund & Return Policy

 

Last Updated: {{ 11/17/2025 }}

At NC Plastic Pallets, customer satisfaction is extremely important to us. Because our products are large, heavy, and often ship by freight, our return process is different from typical parcel-shipped items. Please read the following policy carefully before placing an order.

 

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1. Return Eligibility Window

 

We accept returns within 7 days of delivery.

To qualify for a return, customers must contact us within 7 days of receiving their order.

 

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2. Conditions for Accepted Returns

 

To be eligible for a return:

 

• Items must be unused, unmodified, and in the same condition that they were delivered.

• Items must be returned on a pallet, wrapped, and secured for freight pickup.

• All original quantities must be returned (partial returns are not accepted unless approved in writing).

 

Due to the nature of industrial products, we cannot accept returns for items that show signs of use, contamination, damage, or exposure to chemicals, oils, food waste, or hazardous materials.

 

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3. Return Shipping Costs

 

Because our products are oversized and ship via freight, customers are responsible for all return shipping costs unless the product was damaged in transit or the incorrect item was sent.

Return freight fees can be significant. We strongly encourage customers to review order specifications carefully before purchasing.

 

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4. Non-Returnable Items

 

The following cannot be returned:

 

• Used pallets or drums after they have been placed into service

• Items purchased as “used,” “recycled,” or “grade B” if the condition matches the product description

• Products that were customized or cut

• Bulk orders over 25 units, unless damaged in transit

• Items damaged due to improper unloading or lack of equipment at delivery

 

If you are unsure whether your item qualifies, please contact us before requesting a return.

 

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5. Damaged or Incorrect Shipments

 

If your order arrives damaged or incorrect, you must:

 

1. Take clear photos at delivery, including pallet, wrapping, and any visible damage

2. Note damage on the delivery receipt before the carrier leaves

3. Contact us within 24 hours with photos and order details

 

Email: info@ncplasticpallets.com

Phone: (910) 874-4583

If freight damage is confirmed, we will replace the product or issue a refund at no cost to you.

 

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6. Refund Process

 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued within 5–7 business days to your original payment method.

Shipping charges, lift-gate fees, and freight surcharges are non-refundable unless the product was delivered damaged or incorrect.

 

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7. Order Cancellations

 

You may cancel your order before it ships at no cost.

If the order has already shipped:

 

• It may still be canceled, but freight charges will be deducted from the refund after the shipment is returned.

 

 

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8. Pickup Order Policy

 

For warehouse pickups:

 

• Orders must be picked up within 10 days

• If an order is not picked up within 10 days, it may be canceled and refunded minus a 10% restocking fee

 

Pickup location:

62 Wilson McKoy Rd, Elizabethtown, NC 28337

 

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9. Contact Us

 

If you need help with a return or have questions about this policy, contact us anytime:

NC Plastic Pallets

 Email: info@ncplasticpallets.com

 Phone: (910) 874-4583

 Address: 62 Wilson McKoy Rd, Elizabethtown, NC 28337